Every order ships with tracking. Here is where to find it and what to do if it goes quiet.
Your tracking link
When your package leaves us you will receive a shipping confirmation email with the carrier name and a tracking link. That email is the quickest route to your package at any time, so it is worth keeping.
If you created an account when you ordered, your orders and their tracking are also under your account, reachable from the person icon at the top of any page.
Before you worry
- Orders are prepared and shipped within 24 to 48 hours, so tracking does not exist immediately after you order.
- It can take up to 48 hours after shipping for the first carrier scan to appear. A link that shows nothing yet is normal.
- International packages often go quiet between the departure scan and the arrival scan in your country. That gap can last several days and does not mean anything is wrong.
- Larger or bulky orders may ship in more than one package, each with its own tracking, and they can arrive on different days.
Cannot find the email
Check your spam and promotions folders, and search your inbox for Sterling & Nest. If it is still missing, email contact@sterlingandnest.com with the name and address you used and we will resend it.
Tracking says delivered but nothing arrived
Check with anyone else at the address, look in the usual safe places and porches, and ask immediate neighbors. Carriers occasionally scan a package as delivered a little early.
If it has still not turned up, contact us as soon as possible with your order number. We will investigate with the carrier and put it right. There is no seven-day cut-off for your statutory rights relating to a missing delivery.
Tracking has not moved for a while
If there has been no movement at all for more than 7 days, email us with your order number and we will chase the carrier with you.
Damaged on arrival
Contact us as soon as possible with your order number and any available photos of the item and packaging. There is no seven-day cut-off for your statutory rights. We cover return costs for faulty, damaged or incorrect goods and will arrange the remedy you are entitled to, which may be a repair, replacement or refund. See our Returns & Refunds policy.
Questions
Email contact@sterlingandnest.com and we will reply within 1 to 2 business days, Monday to Friday.