Privacy policy

Last updated: 4 September 2026

This Privacy Policy explains what personal information Sterling & Nest collects when you visit our store, place an order or get in touch, how we use it, who we share it with, and the choices and rights you have over it.

We keep the data we collect to what we actually need to run the shop well. We do not sell your personal information.

1. Who we are

This policy covers personal information processed through the Sterling & Nest store.

Email: contact@sterlingandnest.com

2. What this policy covers

This policy applies to our online store and to any related pages, forms, emails and customer service channels we operate. It does not apply to other companies' websites we may link to, which have their own policies.

3. Information we collect

Information you give us. When you shop or contact us, you may provide your name, email address, billing and shipping address, phone number, order contents, delivery instructions and the messages you send us. If you create an account, we also hold your login details and order history. If you leave a review or take part in a promotion, we hold what you submit.

Payment information. Card and payment details are entered directly into our payment providers' secure systems and are processed by them, not by us. We receive confirmation that a payment succeeded along with limited details such as the card type, the last digits of the card and the billing address. We never see or store your full card number.

Information collected automatically. When you browse the store, we and our service providers collect device and usage information such as your IP address, browser and device type, operating system, language and currency preference, referring pages, the pages and products you view, and the date and time of your visit. This is collected through cookies and similar technologies, described in section 5.

Information from other sources. We may receive information from our payment providers, shipping carriers, fraud prevention services, analytics and advertising partners, and from apps installed on our store, in each case relating to your orders or your use of the site.

4. How we use your information

• To process, fulfill and deliver your orders, and to handle returns, exchanges and refunds
• To send order confirmations, shipping notices, tracking updates and service messages
• To answer your questions and provide customer support
• To create and manage your account, if you have one
• To take payment and to detect, investigate and prevent fraud or misuse of the store
• To operate, secure, troubleshoot and improve the site and our product range
• To understand how the store is used, through analytics and aggregated reporting
• To send you marketing about our products where you have asked to receive it or where we are otherwise permitted to do so, and always with a way to stop
• To meet our legal, tax, accounting and record-keeping obligations

We rely on different legal grounds for this depending on where you live: performing the contract you enter into when you order, your consent (for example for marketing emails and non-essential cookies), our legitimate interest in running and protecting a safe and useful shop, and compliance with the law.

5. Cookies and similar technologies

Cookies are small files placed on your device. We use them to keep your basket and session working, remember your preferences such as language and currency, keep the store secure, measure how the site performs, and, where you allow it, to measure and personalize advertising.

Essential cookies are needed for the store to function and cannot be switched off. Analytics and advertising cookies are optional. Where the law where you live requires it, we will ask for your consent before setting non-essential cookies, and you can change your choice at any time through the cookie settings on the site. You can also block or delete cookies in your browser, though parts of the store may then stop working properly.

6. Who we share your information with

We share personal information only with parties who need it to help us run the store, and only for the purposes described here:

• Our ecommerce platform, which hosts the store and processes orders on our behalf
• Payment providers, to take payment, verify it and handle refunds and chargebacks
• Suppliers, warehouses and shipping carriers, to pick, pack and deliver your order and to provide tracking
• Analytics and advertising partners, to understand site usage and, where you have consented, to measure and target advertising
• Email and customer service tools, to send transactional and marketing messages and to manage your inquiries
• Fraud prevention and security services, to protect the store and your order
• Professional advisers such as accountants and lawyers, where needed
• Authorities or other parties where we are required to by law, or to establish, exercise or defend legal claims

If our business is ever sold, merged or reorganised, personal information may be transferred as part of that transaction, and this policy will continue to apply to it.

We do not sell your personal information for money. Some sharing with advertising partners may be treated as a "sale" or as "sharing" for targeted advertising under certain privacy laws. Where that is the case, you can opt out using the cookie settings on the site or by emailing us.

7. International transfers

We sell and ship internationally, and our service providers operate in a number of regions. This means your personal information may be stored or processed outside the place where you live, including in places whose data protection rules differ from your own. Where we transfer information across borders we rely on appropriate safeguards, such as standard contractual clauses or an equivalent recognized mechanism, and we require our providers to protect it to the standard set out in this policy.

8. How long we keep your information

We keep order and transaction records for as long as needed to fulfill the order, handle returns and warranty questions, and meet our tax and accounting obligations. Account information is kept while your account is open. Marketing contact details are kept until you unsubscribe or ask us to remove them. Analytics data is kept for a limited period and is usually held in aggregated form. When information is no longer needed, we delete it or anonymize it.

9. How we protect your information

The store runs over an encrypted connection, payment data is handled by providers certified to the applicable card industry standards, and access to customer information within our business is limited to the people who need it. No method of transmission or storage is completely secure, so we cannot promise absolute security, but we take these obligations seriously and review them regularly.

10. Your privacy rights

Depending on the privacy law that applies where you live, you may have some or all of the following rights:

• Access a copy of the personal information we hold about you
• Correct information that is wrong or out of date
• Delete your personal information, where we are not required to keep it
• Port your information to another provider in a usable format
• Object to or restrict certain processing, including profiling for marketing
• Withdraw consent at any time, where our processing is based on consent
• Opt out of targeted advertising and of the sale or sharing of your information
• Not be discriminated against for exercising any of these rights

To make a request, email contact@sterlingandnest.com from the address associated with your order or account. We may need to confirm your identity before we act, and we will respond within the period required by the law that applies to you. You may also authorize someone to make a request on your behalf, and we may ask for proof of that authority.

11. Marketing and communications

If you have opted in to our emails, you can unsubscribe at any time using the link at the bottom of any marketing message, or by emailing us. We will still send you transactional messages about orders you have placed, as we need those to fulfill your order.

12. Global Privacy Control and Do Not Track

Where the law requires it, we honor opt-out preference signals sent by your browser, such as Global Privacy Control. Browsers also send a "Do Not Track" signal that has no agreed standard, so we do not currently respond to it separately.

13. Children

Our store is intended for adults. We do not knowingly collect personal information from children. If you believe a child has given us their information, email us and we will delete it.

14. Automated decisions

We do not make decisions with legal or similarly significant effects about you using automated processing alone. Automated checks are used to screen orders for fraud risk, and a person reviews any order that is held or canceled as a result.

15. Complaints

If you have a concern about how we handle your personal information, please contact us first so we can put it right. You also have the right to complain to the data protection or privacy authority responsible for the place where you live.

16. Changes to this policy

We may update this policy to reflect changes to the store, our providers or the law. When we do, we will revise the date at the top of this page, and where the change is significant we will make that clear on the site.

17. Contact us

Questions, requests or concerns about privacy can be sent to contact@sterlingandnest.com and we will reply within 1 to 2 business days.