Shipping policy

Everything we sell is chosen to make daily life simpler, and getting it to you should feel the same way. Here is how our shipping works.

Order processing

Orders are prepared and shipped within 24 to 48 hours. Orders placed at weekends or on public holidays are processed on the next business day. During launches and peak periods this can take a little longer, and we will say so on site if that happens.

Delivery estimates

The delivery estimate for your address and chosen shipping method is shown at checkout before you pay. Most orders arrive within 5 to 12 business days after they ship. Remote and rural destinations can take longer.

These are estimates rather than guarantees. Carrier delays, weather and customs processing are outside our control and can affect them.

Shipping costs

Shipping is calculated at checkout, based on your destination and the size and weight of your order. Any free shipping threshold we are currently offering is shown on site and is applied to the order value after discounts and before taxes.

Tracking

You will receive a confirmation email with tracking as soon as your package leaves us. It can take up to 48 hours for the first carrier scan to appear, so please do not worry if tracking looks quiet at first.

Duties, taxes and customs

Where an order crosses a border, import duties, taxes and customs handling fees may be charged on arrival. These are set by the authorities at the destination and are the responsibility of the recipient. We cannot predict, control or refund them.

We are also unable to mark packages as gifts or declare a value lower than the amount paid.

Multiple packages

Larger orders, or orders containing bulky items, may be sent in more than one package and can arrive on different days. Each package gets its own tracking.

Delivery addresses

Please check your address carefully at checkout, including apartment and unit numbers. Once an order is shipped we cannot redirect it. We are not able to take responsibility for packages delivered to an address that was entered incorrectly.

If a package is returned to us as undeliverable, we will refund the value of the items less the shipping costs already incurred.

Missing or damaged packages

If tracking shows your package as delivered but it has not arrived, or if it turns up damaged, contact us as soon as possible at contact@sterlingandnest.com or through our contact form. Include your order number and any available photos of damage. We will investigate with the carrier and put it right. There is no seven-day cut-off for your statutory rights. For remedies and return costs, see our Returns & Refunds policy.

Questions

Email contact@sterlingandnest.com and we will reply within 1 to 2 business days.